We strive to ensure both tenants and landlords are happy with the service they receive from Moovahome at all times. Being the focal point for the tenant, landlord and tradesman can, with regret, lead to problems. At all times, our staff will treat all sides with dignity and politeness. In the rare event you feel a complaint must be made please direct a written complaint to Ashley Cain. The best way to complain is in writing to our office or by email to ashley@moovahome.co.uk. From here, he will contact you within 48 hours to discuss the complaint.

If after the above, you still feel the complaint has not been handled, then you can raise the complaint with The Property Redress Scheme. There is criteria you must follow, one of which must be that 8 weeks has passed since the complaint was made, but that it is also within 6 months of the complaint.


Full details can be found by clicking on the link here